Support
How can we help?
Browse the common questions below, or get in touch and we'll take it from there.
Reporting a bug
Use the contact form and pick "Report a bug" — it's the fastest way to reach us and lets you attach device details in one place.
To help us fix it quickly, please include: your DefterPad app version, your iPad model, your iPadOS version, what you were doing right before the problem happened, and a screenshot or screen recording if you have one.
Purchases & DefterPad Plus
DefterPad Plus is a one-time purchase through Apple's In-App Purchase — pricing and payment are handled by Apple.
Lost access after reinstalling or switching devices? Open Settings → DefterPad Plus → Restore Purchases.
Refunds go through Apple, not us: reportaproblem.apple.com, or Settings → your Apple ID → Media & Purchases on your device.
Frequently asked
Is DefterPad free to use?
Yes. The entire core experience is completely free.
Do I need to create an account?
No. There are no sign-ups or logins. Your notebooks stay on your iPad, and sync uses your personal iCloud when you enable it.
What's included in DefterPad Plus?
DefterPad Plus is an optional upgrade for power users. It unlocks advanced customization like premium page templates and custom covers, plus additional utilities and view modes.
Where are my notebooks stored?
On your iPad, and in your own iCloud if you turn on sync. You can also set up scheduled backups to a folder or external drive via the Files app.
Still stuck?
Send us the details and we'll get back to you.
Contact us